Measurement and Metrics for Knowledge Services

Registration is now open for Critical Success Factors: Measuring Knowledge Services. For knowledge workers, few subjects generate as much interest (and discussion) as measurement and metrics. In Critical Success Factors, we tackle the subject head-on, spending three weeks working together to identify methodologies, tools, and techniques that we can put to work in evaluating (and conveying the value of) information management, knowledge management, and strategic learning for colleagues in the parent organization.

The course is part of Click U’s Premium Programs series, sponsored by SLA (but membership in SLA is not required to take the course). Critical Success Factors: Measuring Knowledge Services is offered both as an individual course and as part of the certificate program, and although there are considerable financial advantages to signing on for the certificate program, all courses are offered à la carte and all knowledge workers are welcome to participate.

Critical Success Factors: Measuring Knowledge Services begins on September 14. There are five course meetings, all online: three Monday lectures (September 14, 21, and 28), a live discussion among participants on Wednesday, September 23, and a course wrap-up and thematic discussion on Thursday, October 1. All programs begin at 3:00 PM EDT, and recordings of all meetings are available for re-play immediately following each meeting.

Go here for more information and to register.